The Physical Therapist Assistant (PTA) program at Carrington College engages regular monitoring of program functions consistent with College protocol and the accreditation standards as set forth by CAPTE (the Commission on Accreditation in Physical TherapyEducation). We welcome the comments, suggestions, ideas, and constructive feedback of the public. The FormalComplaint Process (Carrington College Student and Employee Handbooks)provides a voice for current and prospective students, employees, and other affiliated persons. However, individuals in the community who do not have a formal affiliation with this institution or program are also welcome to provide comments according to the following policy.

1. 1. This process is only for comments or concerns that cannot be addressed by existing grievance/due process procedures described in the CarringtonCollege Student and Employee Handbooks or the PTA Program Policy and Procedure Manual
   2. Comments must be provided in writing and signed by the author. Anonymous submissions will not be acknowledged, nor will written comments provided on behalf of an anonymous source
   3. Comments must be submitted to the following:
      • PTA Program Director
        Albuquerque Campus
        1001 Menaul Blvd NE
        Albuquerque, NM 87107
      • PTA Program Director
        Boise Campus
        1122 North Liberty Street
        Boise, ID 83704
      • PTA Program Director
        Las Vegas Campus
        5740 South Eastern Avenue #140
        Las Vegas, NV 89119
      • PTA Program Director
        Mesa Campus
        1001 West Southern Avenue #130
        Mesa, AZ 85210
      • PTA Program Director
        Pleasant HillCampus
        380 Civic Drive #300
        Pleasant Hill, CA 94523
   4. The PTA Program Director shall respond to all comments within eight (8)days to further discuss and resolve the issue. If a satisfactory resolution is not or cannot be reached, an appeal may be made to the Dean of AcademicAffairs or Executive Director within ten (10) days. Again, if a satisfactory resolution is not or cannot be reached, an appeal may be made to the Regional Director of Operations within ten (10) days. The decision of the Regional Director of Operations will be final and not subject to further appeal. Neither the Dean of Academic Affairs or Executive Director nor the Regional Director of Operations will become involved until all attempts to resolve the issue with the Program Director have been exhausted unless the comment is directly related to the performance of the Program Director.
   5. Records of all correspondence will be confidentially maintained by the Program Director for five (5) years. These records are not open to the public.

Carrington College prohibits retaliation against anyone who reports an incident of alleged harassment, discrimination or other unlawful conduct, or any person who assists or participates in a proceeding, investigation or hearing relating to such allegations. Retaliation includes, but is not limited to, any form of intimidation, reprisal, or harassment. All complaints of retaliation should be reported in accordance with the complaint procedure.

Carrington College will discipline or take appropriate action against anyone who retaliates against any person who reports an incident of alleged harassment, discrimination, or other unlawful conduct, or who retaliates against any person who testifies, assists or participates in a proceeding, investigation or hearing related to such allegations.