Luis never thought he’d graduate college, let alone be nominated to be a student speaker at Carrington College graduation. He came from a family where college wasn’t a constant, or any kind of reality. But, after a ten year education break, Luis found his calling as a medical assistant.
School wasn’t always in the plan
“I am a proud creation of immigrant Hispanic parents. Education was never the answer to my mother’s dreams for me,” said Luis. “But I felt like I was worth more, that I deserved more. I became the first in my family to graduate high school and that in itself was a major accomplishment to my family. No one expected me to go to college, let alone graduate.”
Luis was working as a merchant teller for one of the leading banking institutions and was processing business deposits from Carrington College on a regular basis where he got to know Lynn Ellis at the Mesa campus.
“I came to the realization that I was unhappy in a sales driven industry and really searched within myself and asked, ‘When was the last time I was truly happy in a job position?’” he said. He remembered how much he loved working as a front desk receptionist for a family medicine office in his home town a few years ago.
With prior history as a front desk receptionist in a medical office, he decided to go to school for medical assisting. He’s always had a passion for delivering excellent customer service, but wasn’t a fan of the pressure that came with sales, quotas and competition.
“I didn’t want those goals to cause the customer service to suffer. I wanted to focus on servicing the customer’s need over anything else. As a medical assistant, I get to put the patient at the top of my list.”
“I was extremely nervous about reentering the classroom after being out of school for ten years. I was intimidated that I would be an “older” student in a classroom full of fresh high school students. I quickly learned that wasn’t the case. I got to meet so many different types of people at different walks of life. I found myself encouraging others to continue when they wanted to quit. I used the fear inside of me to help my classmates overcome their own fears,” said Luis.
A day in the life
Luis is a certified medical assistant with HonorHealth Medical Group. He’s assigned to a particular physician in an office of six providers. His job is to walk patients through the intake process, before they see their physician. This can include taking vitals, walking through the specifics of their reason for the visit, and then reporting the information to their physician. In between patient care he scans any medical records related to his particular provider’s patients, as well as making any necessary follow-up phone calls. He is also in contact with pharmacies and insurance companies on behalf of my patients.
“The program at Carrington was an accelerated program with little room for missing class or slacking, which is exactly what my fast pace practice is like on a daily basis,” he said. “The tools I learned while at Carrington gave me knowledge of medications and how to work closely with patients. It helped me feel comfortable and confident while having those interactions.”
Life outside of the office
“I am a newlywed to my partner of two years. Crazy, right? We don’t have any human children right now, however we do have a fourth generation pure breed Pomeranian named Khloe who we pamper and shower with all our love.”
“I am definitely a homebody. I enjoy watching television shows, movies at home and in theatres. I enjoy dinners with friends, the occasional night out on the town or even recreational events like bowling, swimming pool gatherings and window shopping,” said Luis.
“The sky is the limit with endless possibilities when it comes to my ultimate career goal,” said Luis. “I definitely see myself furthering my education. Becoming a registered nurse, a medical office manager, or a nurse practitioner are all options. When you have the ability to dream, the drive to accomplish goals and the proper tools you can do anything!”
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